Everyone knows that it can take years to build up a good reputation amongst your clients and key stakeholders but it can literally take hours to lose it.
So how does this fit with emails? Well we had an experience a few weeks ago where an enthusiastic member of our staff sent an email to a distribution group drawing attention to the perceived shortcomings of one of our key stakeholders. You can imagine the resultant email I received from the quite rightly aggrieved individual.
Thankfully all was not lost and I think we are now the best of friends again but it just shows that sending emails on the spur of the moment can have repercussions of lasting significance. Thankfully a quick apology in this case to all on the distribution list and a fair bit of grovelling to the injured party has saved the day.
However it is a salutary lesson for us all - before sending a controversial email the answer is to have a break , go for a coffee and come back and re-read the email and only then send it when satisfied that it reads OK.
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